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Privacy Policy

You are currently visiting the website of ElectroAide.

When you use our website or services, we may collect information that allows us to identify you. We value your privacy and any information we collect is used respectfully and with the goal of providing you with a customized service and an optimized online experience.

This Privacy Policy explains:

  • The type of personal information we collect

  • How we use and store it

  • Your rights regarding your information

  • How to contact us with privacy-related questions

Our Data Protection Officer (DPO) oversees data protection compliance and addresses privacy-related inquiries to ensure transparency and accountability in managing your personal data.

To exercise your rights or for any privacy concerns, please contact:

Viviane Nguyen
Email: vnguyen@lbinv.ca

1. What is Personal Information?

Personal information is any information about you that can be used, either alone or with other data, to identify you. For example, your name, email address, phone number, online identifier, or IP address may be considered personal information.

2. When Does This Privacy Policy Apply?

This Privacy Policy applies to:

By visiting, accessing, or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

Our Services may contain links to third-party platforms such as:

  • Google

  • Facebook (Meta)

  • LinkedIn

These third parties may process your personal information according to their own privacy policies. We encourage you to review:

  • Google Privacy Policy

  • Meta (Facebook) Privacy Policy

  • LinkedIn Privacy Policy

3. When Do We Collect Personal Information?

We may collect personal information in the following circumstances:

  • When you contact us through a form on our website

  • When you request a quote or consultation

  • When you subscribe to communications

  • When you interact with our social media pages

  • When you apply for a job

  • When you accept cookies on your device

  • When you communicate directly with our representatives

4. What Personal Information Do We Collect and Why?

We may collect:

  • Contact information (name, email, phone number)

  • Business information (company name, role)

  • Device and browser data

  • IP address and location data

  • Website usage data

  • Communication history

Why We Collect This Information

We use personal information to:

  • Respond to inquiries

  • Provide requested services

  • Improve our website and user experience

  • Conduct analytics and performance tracking

  • Communicate with you (if you have consented)

  • Comply with legal and regulatory requirements

With your consent, we may use your information for marketing purposes such as sending updates or relevant service information.

Your personal information is only used for the purposes described above.

5. Where and How Long Do We Store Your Information?

Your personal information may be stored securely using:

  • Cloud storage systems

  • Secure servers

  • CRM platforms

  • Website management systems

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

For example, billing or financial records may be retained for up to seven (7) years in accordance with applicable tax regulations.

Once retention periods expire, personal information is securely deleted or anonymized.

6. How Do We Protect Your Information?

We implement appropriate technical, organizational, and administrative safeguards to protect your information from:

  • Unauthorized access

  • Disclosure

  • Loss

  • Misuse

  • Alteration

These measures may include:

  • Secure servers

  • Encrypted storage solutions

  • Access controls

  • Employee training on data protection

Only authorized personnel have access to personal data as necessary to perform their duties.

7. Who Has Access to Your Information?

Your personal information may be shared with:

  • Authorized employees of ElectroAide

  • Trusted service providers (e.g., hosting providers, analytics tools)

  • Advertising platforms such as Google, Facebook (Meta), and LinkedIn when applicable for marketing or analytics purposes

We do not sell your personal information.

8. Your Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent to marketing communications

  • Restrict or object to certain processing activities

To exercise any of these rights, please contact:

Viviane Nguyen
Email: vnguyen@lbinv.ca

Please note that certain legal retention requirements may limit our ability to delete some information immediately.

9. Cookies

Cookies are small files stored on your device when you visit a website.

We use cookies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Support advertising and remarketing through Google and Meta platforms

You may withdraw or modify your cookie consent at any time through your browser settings.

Some cookies are essential to the operation of the website and cannot be disabled.

10. Modifications

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page.

This Privacy Policy is effective as of March 13, 2026.